FAQ & Rules
LIST OF FREQUENTLY ASKED QUESTIONS
The rink area averages between 40-60 degrees year round. Our lobby averages 69-72 degrees. You will want to dress warmly and in layers. Gloves, sweatshirts, and socks can be purchased at the front desk.
Helmets are not required, but we recommend them for new skaters and children. We now offer free loaner helmets!
While we don’t offer walkers, we do offer free bucket skate aids in the Home Depot Bucket Section! These stack up to your belly button and offer great support to get you started with skating. They can be stacked to the perfect height, which forces you to skate with the proper stride. They are required to stay in our coned off beginner/bucket section on the ice. we also offer bobby the seal sled rentals for $10.
Do you have sleds to ride on?
You are welcome to walk on the ice with our spikys! Spikys are ice cleats that strap to the bottom of your closed toe shoes. Admission and skate rental is required. You are welcome to trade your spikys for skates at any time.
The Ice Factory does not have an age limit, but generally children are able to skate after they are comfortable walking.
We have skates from child’s 6 to Adult size 15. We also offer double bladed skates for toddlers that strap to their closed toe shoes. Skates come in whole sizes only. To help you find the right size, give our staff your current shoe size and we’ll give you the correct size that matches. If it’s not correct, our staff will gladly switch them for you.
We do offer skate sharpening services. Hockey skates are $12 on demand or $10 overnight. Figure skates require precision sharpening and cost $20 to $30. On demand services are generally available depending on staffing availability. We recommend planning ahead, as we do not always have someone available to sharpen skates on the spot.
Each session length is listed on our schedule. They are usually 2-3 hours in length. Please note that each session is separate (e.g., if you attend the 2:00-4:00pm session and wish to stay for the 7:00-10:00pm session, you will have to pay admission and skate rental for both sessions).
The cafe is open during public skating sessions, serving a variety of concessions.
No, outside food or beverages are NOT allowed in the Ice Factory. The ONLY exception is given when a party may bring in a cake or ice cream with an OFFICIAL Ice Factory Birthday party package.
Wheelchair users are welcome on the ice with paid admission. If needed you can be accompanied by an escort who will be able to walk with you in spikys or on skates (provided free of charge). Powered or non-powered wheelchairs can go on the ice if they can be safely operated. Guests in wheelchairs will need to enter and exit the ice through the ice resurfacer gate because it has a flat threshold. An Ice Factory teammate will be happy to assist you on and off the ice. For safety, we do not permit crutches or crutch types of devices to be used on the ice.
Our staff works hard to maintain a safe environment for everyone. We ask that all skaters review all of our skating rules before entering the rink surface and help us keep all skaters safe during their stay.
Yes we do. Visit our Parties & Groups page for more information.
RULES OF THE FACILITY
- By participating in our activities, you assume the risk of injury posed with such activities. You understand you are participating at your own risk. A Skater or spectator at a skating rink assumes the inherent risks in the activity of skating irrespaective of age, and is legally responsible for all damages and injury to himself or other persons or property which result from this activity. An operator is not required to eliminate, alter, or control the inherent risk in this activity.
- While engaging in the activity of skating at a skating rink, a skater must: 1. Maintain reasonable control of his or her speed and direction of travel at all times. 3. Heed all posted signs and warnings. 3. Maintain a proper awareness to avoid other skaters and objects. 4. Accept the responsiblity for knowing the range of his or her own abiltity to negotiate the intended direction of travel while skating and skate within the limits of that ability. 5. Refrain from acting in a manner that may cause or contribute to his or her own personal injury or the personal injury of another person.
- The Ice Factory is a family friendly establishment. Please refrain from use of profane language and inappropriate behaviors, to include disrespectful, aggressive, fighting, lewd behaviors.
- Propper attire is required. Anyone wearing inappropriate clothing will be ask to change to something more appropriate, or to leave the property.
- No one shall enter the ice while the Zamboni is on the ice. Skaters shall only enter the ice at the appropriate time for their session with their proof of payment (wristband)
- Absolutely no outside food or beverage
- We are not responsible for lost or stolen items. Please use our coin-operated lockers. The cost is $1 for each use.
- No Re-Entry
- No Loitering outside the building
- Skaters must not leave with rental skates
- All skaters must wear their admission wristband with skates or ice spikes to enter the ice
- All patrons are required to follow directions of the staff
- All skaters must remain in control of their skating at all times, and skate in the same direction as other skaters.
- No Agressive skating, this includes weaving in and out of others, “spraying” others with snow from hockey stops and purposely sliding on the ice.
- No tag, or other similar games permitted, unless organized and supervised by our staff.
- Figure Skating spins & jumps are permitted in the coned off center ice area only, please keep your blade below the height of your knee.
- All skaters must keep skating at all times while on the ice
- No skaters are permitted to carry children while wearing skates
- No backpacks, purses or other bags on the ice.
- No food or drinks on the ice
- Do not dig at the ice with your skates. Creating holes in the ice causes a danger for other skaters.
- Do not throw snow, clothing, equipment, or toys of any type while on the ice. Foreign objects can cause injuries if skated over.
- Buckets are for new skaters only. They must remain in the coned-off bucket zone. Skaters may not ride, sit on or throw the buckets.
- Bobby Sleds must be piloted safely. We may revoke Bobby sled rentals due for inappropriate use at any time.
RULES OF THE FACILITY
- By participating in our activities, you assume the risk of injury posed with such activities. You understand you are participating at your own risk. A Skater or spectator at a skating rink assumes the inherent risks in the activity of skating irrespaective of age, and is legally responsible for all damages and injury to himself or other persons or property which result from this activity. An operator is not required to eliminate, alter, or control the inherent risk in this activity.
- While engaging in the activity of skating at a skating rink, a skater must: 1. Maintain reasonable control of his or her speed and direction of travel at all times. 3. Heed all posted signs and warnings. 3. Maintain a proper awareness to avoid other skaters and objects. 4. Accept the responsiblity for knowing the range of his or her own abiltity to negotiate the intended direction of travel while skating and skate within the limits of that ability. 5. Refrain from acting in a manner that may cause or contribute to his or her own personal injury or the personal injury of another person.
- The Ice Factory is a family friendly establishment. Please refrain from use of profane language and inappropriate behaviors, to include disrespectful, aggressive, fighting, lewd behaviors.
- Propper attire is required. Anyone wearing inappropriate clothing will be ask to change to something more appropriate, or to leave the property.
- No one shall enter the ice while the Zamboni is on the ice. Skaters shall only enter the ice at the appropriate time for their session with their proof of payment (wristband)
- Absolutely no outside food or beverage
- We are not responsible for lost or stolen items. Please use our coin-operated lockers. The cost is $1 for each use.
- No Re-Entry
- No Loitering outside the building
- Skaters must not leave with rental skates
- All skaters must wear their admission wristband with skates or ice spikes to enter the ice
- All patrons are required to follow directions of the staff
- All skaters must remain in control of their skating at all times, and skate in the same direction as other skaters.
- No Agressive skating, this includes weaving in and out of others, “spraying” others with snow from hockey stops and purposely sliding on the ice.
- No tag, or other similar games permitted, unless organized and supervised by our staff.
- Figure Skating spins & jumps are permitted in the coned off center ice area only, please keep your blade below the height of your knee.
- All skaters must keep skating at all times while on the ice
- No skaters are permitted to carry children while wearing skates
- No backpacks, purses or other bags on the ice.
- No food or drinks on the ice
- Do not dig at the ice with your skates. Creating holes in the ice causes a danger for other skaters.
- Do not throw snow, clothing, equipment, or toys of any type while on the ice. Foreign objects can cause injuries if skated over.
- Buckets are for new skaters only. They must remain in the coned-off bucket zone. Skaters may not ride, sit on or throw the buckets.
- Bobby Sleds must be piloted safely. We may revoke Bobby sled rentals due for inappropriate use at any time.
Duties Of the Operator
Per FS 768.395
- Conspicuously Post in at least three areas on the premises, the responsibilities of skates and spectators under subsection (6) and the duties of the operator under this subsection
- Maintain the stability and legibility of all signs symbols, and posted notices required by law
- Have at least 1 skating rink supervisor or manager on duty for every 200 skaters when the skating rink is open for business.
- Maintain a skating surface in a reasonably safe condition and inspect the skating surface before each skating session.
- Maintain in good condition the railings, kickboards, and walls surrounding the skating surface.
- Ensure that all coverings on risers are securely fastened in skating rinks with step-up or step-down skating surfaces.
- Install and regularly inspect fire extinguishers
- Inspect emergency lights at least quarterly to ensure the lights are in proper working order.
- Keep exit lights and service area lights on when skating surface lights are turned off during a skating session.
- Inspect and maintain in good mechanical condition skating equipment that the operator leases or rents to skaters.
- Comply with all applicable state and local safety codes.
- Take reasonable action to correct a dangerous condition that is known or reasonably should have been known.